CrowdConnect Pty Ltd (CrowdConnect or we) is committed to ensuring the privacy of personal data that it collects, stores, uses or otherwise processes in the course of providing our services, application(s) and website(s) (together, our Services).
Our Services involve providing a software platform and related services to retailers and other businesses (referred to in this policy as our Customers) wishing to provide ordering facilities to their customers (referred to in this policy as Users).
Broadly speaking, we collect and use personal information about two general categories of individuals:
If you’re a customer of a business that uses the CrowdConnect platform to provide ordering via a website or app, then we will collect and store personal information about you in order to process your order(s).
That information will include:
We collect and use personal information relating to individual employees and other staff members of those Customers, so that we can provide our Services to them.
That information includes:
We also collect and store information about a Customer’s business, products and services that are displayed in apps or websites, so that Users can place orders with that Customer.
For example, the location, contact details and opening hours of a store and details of products offered.
For Users: We need the personal information we collect about you in order to process any orders you place with our Customers, and so that they can provide goods and/or services to you.
This includes sharing your personal information with those Customers.
For Customers: We need personal information so that we can provide our Services to our Customers, and so we can monitor how our Services are being used.
We also use personal information for the following purposes:
In certain situations, we may be required to use and disclose your information (including personal information) to a third party if we believe the disclosure is reasonably necessary:
If CrowdConnect undertakes or is involved in any merger, acquisition, reorganisation, sale of assets or bankruptcy or insolvency event, then we may transfer or share some or all of our assets, including your personal information.
We work with a number of third party vendors and service providers to help us provide our Services and operate our platform (Service Providers).
Those Service Providers provide certain features or functionalities (eg, SMS notifications, payments processing, log-in features, customer support, chat and messaging applications, and hosting providers).
In order to provide our Services, we may send them personal information for storage or processing.
We’ve taken steps to make sure that they handle your personal information securely and in accordance with applicable privacy laws.
We may also share your personal information with Customers (ie, stores or businesses) with whom you place an order using CrowdConnect powered apps or websites, and with other third parties where necessary in connection with the purposes and uses of your information described in Section 2 above.
CrowdConnect is incorporated in Australia, where we solely operate and provide our services.
Data stored by CrowdConnect is on servers in Australia only, however any data shared with third parties may be stored in other countries.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
All supplied sensitive/credit information is encrypted and transmitted via Secure Socket Layer (SSL) technology to our PCI-DSS compliant payment gateway provider’s vault storage, only to be accessed by using a unique identifier and by those authorized with special access rights or systems.
Geo-blocking has been implemented to restrict access to User and Customer services to within Australia only.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (in connection with the purposes set out in Section 3 above).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
For User information, we retain personal information collected about Users until instructed by our Customers (as controllers of that information) or by a User to delete it.
You have a number of rights when it comes to your personal information:
You can exercise any of these rights by contacting us at [email protected] or by using the request support feature in any of the apps.
If you’re not happy with how we’re processing your personal information, you have the right to complain to the Office of the Australian Information Commissioner.